Lunette Press

Last updated: May 29, 2026

We want every book to reach you in good condition. Because we are a small press, all sales are final except for items that arrive damaged or defective, as described below.

Damaged or defective items

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery. Email contact@lunette-press.com with your order details and a photo of the problem, and we'll make it right with a replacement or a full refund — including any shipping you paid on the affected item.

If we issue a refund, it goes back to your original payment method through Stripe, typically within a few business days of approval. For damaged or defective items we will not ask you to pay return shipping; if a return is needed, we'll provide a prepaid label or further instructions.

Change-of-mind returns

We are unable to accept returns or offer refunds for change of mind, including ordering the wrong title or no longer wanting an item. Please review your cart and shipping details before checking out.

Cancellations and preorders

Orders are sent for fulfillment quickly, so we may not be able to change or cancel an order once it is placed. Preordered titles ship on or after their listed release date; if you need to ask about a preorder, contact us as early as possible and we'll do our best to help.

Non-delivery and wrong addresses

If tracking shows your order as delivered but you can't locate it, please reach out and we'll help investigate. We can't be responsible for orders sent to an incorrect or incomplete address provided at checkout, so please double-check your shipping information.

How to reach us

For any return, refund, or delivery problem, contact us at contact@lunette-press.com or through our contact page.